FAQ

If you cannot find your derailleur hanger on our website, please email pictures of the front and back side of the  hanger from your bike to info@wheelsmfg.com. If you do not have the hanger, please provide detailed photos of your frame where the derailleur hanger connects.

It’s best to replace it to ensure proper shifting and prevent further damage to your bike. You can use our Hanger Finder Tool to identify the correct replacement hanger for your bike. If you’re unsure, feel free to contact us at info@wheelsmfg.com for assistance.

For steel or aluminum BB shells, use any quality grease. For titanium shells, an anti-sieze compound is recommended. For carbon shells, pease view this page: Grease for Carbon frames

To determine proper fitment of a Bottom Bracket you will need the following information. shell width, shell inner diameter, crank spindle length, crank spindle diameter. If you enter these numbers into our bottom bracket finder tool online https://scqka7-qf.myshopify.com/pages/bb-finder the products you need will appear. 

See our Bottom Bracket Bearing page for help in understanding the differences between available bearings.

All Wheels Mfg bottom brackets are 100% serviceable. The bearings can be easily replaced with new bearings, or you can clean the bearings without removing them from the cups.

Yes. The only difference in our BB cups between 24mm (Shimano) and 22/24mm (SRAM GXP) is the non-drive side bearing and outer dust seal. Both bottom brackets use the same 24x37x7 bearing on the drive side with a matching 24mm ID seal. For 24mm (Shimano) cranks, the non-drive side cup uses the same bearing and seal. For 22/24mm (SRAM GXP) cranks, the non-drive side cup uses a 22x37x8 GXP bearing and a matching 22mm ID dust seal.

If changing your bottom bracket to a GXP compatible unit, you will also need to add a 24mm ID wave washer to the drive side between the dust seal and the crank arm.

It is not uncommon for BB cups to push in by hand without the need of a press tool. When the cups are fully tightened together, this will keep the BB cups secure in the frame. We see frame BB shell tolerances all over the board from tight to loose. If your frame is loose, you may need to use a tool on each cup to prevent both cups from spinning in the frame when tightening.

Please see our Crank Spindle Spacers & Seals page for help.

Due to the very small difference in diameters between a 41mm ID BB shell and a 30mm diameter crank, there is not enough room to fit a bearing into a BB cup, and fit that into the BB shell. The only current solution we have is the Enduro dual row, flanged direct fit bearing system. This BB kit will allow you to run a 30mm spindle crankset in a 41mm ID frame BB shell (BB86, BB92, PF92). Note that when used in a 86mm wide shell, the crank's overall spindle length should be at least 104mm.

• All Wheels Mfg bottom brackets come with dust seals and a small selection of crank spindle spacers. Dust seals always fit directly against the bearings. Please reference this page for seal orientation.
• For most installations, the included spacers will be enough to properly position the cranks in the BB. Some installations may need additional spindle spacers, which can be purchased separately.
• A few cranksets include stock spacers and/or an adjuster that are too wide when used with Wheels Mfg bottom brackets. If these spacers and/or adjuster cause the bearings to bind, you will need to replace them with a selection of thinner spindle spacers.

Please see our Crank Spindle Spacers & Seals page for further assistance.

A few Wheels Mfg bottom brackets come with larger aluminum cup spacers. These are only used as needed to help adjust the chainline of the crankset, or to effectively widen the BB shell when installing cranks with longer spindles than normal. For instance, when using some MTB cranks on a frame with a 68mm wide BB shell, you would use one 2.5mm cup spacer between each cup and the frame.

Due to the very small difference in diameters between a 41mm ID BB shell and a 29mm diameter SRAM DUB crankset, there is not enough room to fit a bearing into a BB cup, and fit that into the BB shell. The only current solution we have is the Enduro dual row, flanged direct fit bearing system. This BB kit will allow you to run a 29mm spindle SRAM DUB crankset in a 41mm ID frame BB shell (BB86, BB92, PF92).

Replacement parts list for all Wheels Mfg bottom brackets can be found HERE.

You should receive automated emails with the invoice when your order has been processed as well as the tracking number once it has shipped. Our automated emails may go to the spam folder of your email inbox so please check there if you do not see them in your main inbox. If you still have any questions about the status of your order, please reach out to us at info@wheelsmfg.com with your order number/name on the order so we can assist in finding the status of your order. 

Order cut off times are 1:30PM (Mountain Time) or 3:30PM (Mountain Time) for UPS Next/Second Day Air. If you place your order before the cut off time your order will be processed and shipped out the same day as you place it. Please check with the selected carrier to view estimated shipping times based on the shipping method selected with that carrier. Please note that delivery time frames are set by the carriers and are not guaranteed by Wheels MFG.

Please review our return policy at the following link to see if your order meets our return requirements and qualifies for a return https://scqka7-qf.myshopify.com/pages/warranty. To initiate a return please contact us at info@wheelsmfg.com with your order number/name on the order so we can begin the return process.

Yes, you can place an order for will call pickup at our facility at 1475 Arthur Ave. #1, Louisville, CO 80027. You will receive an email once the order has been processed and is ready to be picked up at our facility. If an order has not been picked up within 30 days of placing the order, we will no longer hold the order and will issue a refund for it.