- Customer Service
- Orders / Shipping Info
- Return Policy / Warranty
|AT WHEELS MANUFACTURING
We strive to meet the demands of today’s cyclists and service centers. We have real cyclists working in our facility, willing and able to tackle any technical questions that might arise during your repair or build. Have a question? Just give us a call and you will get a live person, not an answering machine or endless voicemail options.
To purchase our products for authorized resale please contact us by email or phone and we will assist you in setting up an online account.
U.S. & INTERNATIONAL DISTRIBUTORS
If your company is interested in distributing Wheels Manufacturing products please contact us for conditions and available territories.
MANUFACTURERS / OEM
If you are a manufacturer interested in parts for OEM use please contact us by email or phone.
Please submit your request using our Contact Us Form or:
Wheels Manufacturing is committed to protecting your privacy and we require only for the information necessary to accurately process your order. All the information is strictly for the use of Wheels Manufacturing and will not be shared with any third party. Wheels Manufacturing uses Secure Socket Layer (SSL) technology to protect your privacy when you place an order.
All orders placed by 12:00 midnight MST will ship the next business day (Monday through Friday only).
United States Postal Service Shipping Notice
Please be aware that although the United States Postal Service is sometimes a less expensive method of shipping, the USPS Priority Mail service does not guarantee delivery time nor does it provide tracking. If you choose the United States Postal Service as your method of shipping, Wheels Mfg. will not be able to refund, reimburse or resend packages that are lost or damaged. You assume full responsibility for your shipment once it leaves our facility.
We suggest our regular UPS shipping choices when at all possible in order to ensure recourse for lost or damaged packages, as well as improved tracking information.
All Wheels Mfg. products are 100% guaranteed if purchased directly from us or from an Wheels Mfg. Authorized Reseller. If you have a product that you think is defective, please email us with an explanation of the problem and purchase information and we will reply right away.
We want you satisfied with our products. If you have a product that you think is defective, please email us with an explanation of the problem and purchase information and we will reply right away. Email to: email@example.com
All Wheels Mfg. products have a lifetime warranty and are 100% guaranteed to work for you upon purchase. We accept direct returns for refunds only if purchased directly from us. For a refund, a product must be purchased directly from Wheels Mfg. and must be returned in new condition with original packaging and receipt. Freight charges to Wheels Mfg. are the responsibility of the customer.
We accept products purchased through Wheels Mfg. Authorized Resellers for exchange only. For refunds, please return the product to that Reseller. If the product was purchased from an internet seller or local bike shop, please return the product to them for exchange or refund.
DERAILLEUR HANGER EXCHANGES
We strive to maintain accurate derailleur hanger fit information, but if you ordered the incorrect hanger from a Wheels Mfg. Authorized Reseller based on information on our website, we will exchange it for the correct hanger at no charge. Just email us for a return authorization. Freight charges to Wheels Mfg. are the responsibility of the customer.
BOTTOM BRACKET ADAPTER EXCHANGES
We strive to maintain accurate bottom bracket adapter compatibility information, but if you ordered the incorrect bottom bracket adapter from a Wheels Mfg. Authorized Reseller based on information on our website, we will exchange it for the correct adapter at no charge. Just email us for a return authorization. Freight charges to Wheels Mfg. are the responsibility of the customer.
A NOTE ABOUT AMAZON.COM
Wheels Manufacturing does not have an Amazon.com store or any affiliation with Amazon.com resellers. We honor our product warranty only for products purchased directly from us or from our Wheels Mfg. Authorized Resellers. Many items shown on Amazon-affiliated websites are made by other companies and represented as Wheels Mfg. products. Customers requesting an exchange or return for any product purchased on an Amazon-affiliated website must return that product to the seller.