• Customer Service
  • Orders / Shipping Info
  • Return Policy / Warranty
  • MSRP/MAP Policy


We strive to meet the demands of today’s cyclists and service centers. We have real cyclists working in our facility, willing and able to tackle any technical questions that might arise during your repair or build. Have a question? Just give us a call and you will get a live person, not an answering machine or endless voicemail options.   


To purchase our products for authorized resale please contact us by email or phone and we will assist you in setting up an online account.


If your company is interested in distributing Wheels Manufacturing products please contact us for conditions and available territories.


Please submit your request using our Contact Us Form or:


Wheels Manufacturing is committed to protecting your privacy and we require only for the information necessary to accurately process your order. All the information is strictly for the use of Wheels Manufacturing and will not be shared with any third party. Wheels Manufacturing uses Secure Socket Layer (SSL) technology to protect your privacy when you place an order.


We will be closed May. 27 - May 30th for the Memorial Day Weekend. All Orders placed after 1:30PM on Friday, May 26th will ship on Tuesday, May, 30th.

Please note that both UPS and USPS will not be open on Monday, May 30th, which will add one additional day to delivery times.


  • FREE United States Postal Service ground shipping for all retail domestic orders placed online above $99.00.
  • US orders are shipped using U.S. Postal Priority or United Parcel Service. Delivery times can be up to 7 days depending upon distance from our facility in Colorado.
  • If you require overnight delivery (U.S. only), please select UPS Next Day Air delivery. All overnight shipping fees will be charged to the purchaser.
  • If you select UPS shipping, the rate will be calculated at checkout by the UPS system software.
  • Rates for United States Postal Service are as shown here:
USPS Priority Mail
 0 - 2 lbs
 2 - 5 lbs
 5 - 9 lbs
 9 - 12 lbs
 Over 12 lbs $32.25

 ** APO/FPO orders are shipped via USPS Priority Mail


United States Postal Service DOMESTIC Shipping Notice

USPS priority mail service does not guarantee delivery time. Tracking is available for most deliveries. For guaranteed delivery, use UPS next day air or UPS 2nd day air service. 
We suggest our regular UPS shipping choices when at all possible in order to ensure recourse for lost or damaged packages, as well as improved tracking information.



Orders shipped outside the United States may be subject to additional customs duties or fees which are the sole responsibility of the customer to pay.

  • Select from United Parcel Service or U.S. Postal Service (USPS).
  • For UPS shipments, this website will calculate the actual cost of delivery after you have added the items you would like to purchase to your shopping cart, registered as a customer and submitted a delivery address.
  • Shipments by U.S. Postal Service will be charged per the following tables:
0 - 4 lbs
4 - 9 lbs
9 - 12 lbs
0 - 4 lbs
4 - 9 lbs
9 - 12 lbs


United States Postal Service INTERNATIONAL Shipping Notice

TRACKING FOR USPS PRIORITY MAIL INTERNATIONAL MAY NOT BE AVAILABLE ONCE A PACKAGE LEAVES WHEELS MFG. If you choose USPS international service, Wheels Mfg will not be able to TRACK, REFUND, REIMBURSE, OR RESEND packages that may be lost or damaged.  Purchaser assumes full responsibility for your shipment once it leaves our facility.
We are now offering USPS PRIORITY MAIL EXPRESS  INTERNATIONAL shipping. The cost is higher than USPS Priority Mail International, but has normal delivery within 3-5 business days with tracking to most countries.  As with USPS Priority Mail International service, you, the purchaser, assumes full responsibility for your shipment once it leaves our facility.
We suggest our regular UPS shipping choices when at all possible in order to ensure recourse for lost or damaged packages, as well as the best possible tracking information.


 All Wheels Mfg. products have a lifetime warranty and are 100% guaranteed to work for you upon purchase.

  • Wheels Mfg will refund products purchased directly from wheelsmfg.com at our discretion.
  • New and Unused items may be returned in their original packaging up to 30 days from the date of purchase for a refund.
  • We do not offer exchanges. Please submit a new order and return the original for a refund.
  • Refunds will be issued to the same payment method as the original purchase (credit card or PayPal), less original shipping charges and a small re-stocking fee.
  • Freight charges for items returned to Wheels Mfg. are the responsibility of the customer.

We no longer offer exchanges for products purchased through Wheels Mfg. Authorized Resellers. If the product was purchased from an internet seller or local bike shop, please return the product to them for exchange or refund.

Wheels Mfg will refund defective products at our discretion.

Submit a Return / Warranty Service Request


Life expectancy of Wheels Mfg bottom brackets and bottom bracket sealed bearings depends on factors like frequency of use, environmental conditions and intended use. It is important to maintain bearings to increase lifespan.

Extent of Limited Warranty

Wheels Mfg warrants its Bottom Bracket components to be free from defects in materials or workmanship for a period of 2 years after original purchase. This warranty only applies to the original owner and is not transferable. Claims under this warranty must be made through the retailer where the Wheels Mfg component was purchased. Original proof of purchase is required.

Limitations of Warranty

  • This warranty does not apply to products incorrectly installed and/or adjusted according to the respective Wheels Mfg installation instructions/owner manual. Failure to use correct installation or removal tools will result in damage not covered by warranty.
  • This warranty does not apply to damage to the product caused by crash, impact, abuse of the product, or unusual installations resulting in subjecting the product to excessive forces or loads beyond its design.
  • This warranty does not apply when the product has been modified.
  • This warranty does not apply to normal wear and tear. Wear and tear parts are subject to damage as a result of normal use, failure to service according to Wheels Mfg recommendations, and/or riding in conditions or applications other than recommended.
  • This warranty does not apply to improperly maintained bearings, in accordance with the Wheels Mfg bearing maintenance information.

Wear and Tear bottom bracket parts are identified as:

  • Dust seals
  • O-rings
  • Stripped threads
  • Corrosion
  • Bearing races

Returning a Wheels Mfg Bottom Bracket

Warranties only apply to the original owner and are not transferable. Claims must be made through the retailer where the Wheels Mfg component was purchased. Original proof of purchase is required. If original retailer is unavailable, claims can be made direct to Wheels Mfg. Direct contact is required before shipping back product and original proof of purchase is required. Freight charges to Wheels Mfg. are the responsibility of the customer.

Submit a Return / Warranty Service Request


  • Enduro Sealed bearings - standard ABEC-3 or ABEC-5. NO warranty.
  • Enduro Sealed bearings - Angular Contact, Angular Contact Ceramic, Ceramic Hybrid or ZERØ Ceramic Hybrid. 1 year warranty against defects in workmanship or materials.


Wheels Manufacturing does not have an Amazon.com store or any affiliation with Amazon.com resellers. We honor our product warranty only for products purchased directly from us or from our Wheels Mfg. Authorized Resellers. Many items shown on Amazon-affiliated websites are made by other companies and represented as Wheels Mfg. products. Customers requesting a return for any product purchased on an Amazon-affiliated website must return that product to the seller.


To further our continued support of independent bicycle dealers, to encourage our dealers to effectively promote sales and service of our products, and to preserve the image and value offered by our products, Wheels Manufacturing Inc. has unilaterally adopted the following policies for all resellers of Wheels Manufacturing Inc. products.

No Auction Site Sales:

Web sites can be a valuable tool for retailers to establish an online presence, promote their stores and better connect with and serve their customers. Recently, however, we have seen a rapid growth in the use of anonymous "auction" sites to sell bicycles and accessories products. These anonymous retail sites do not help retailers build either their customer loyalty or a distinctive brand image for their store, and they offer consumers nothing in the way of customer service. The only “brand” that benefits from anonymous online sales is the auction site itself. Auction sites turn bicycle products into mere commodities, and in doing so, harm Wheels Manufacturing Inc., our vendors, our customers, retail consumers and the health of our industry.

Prohibited Sales Strategies:

Wheels Manufacturing Inc. may not be advertised or sold using "make an offer" or "price matching" sales strategies. Our products may not be included in any coupon, discount, or offer that in effect reduces the price below our Minimum MSRP. These strategies include, but are not limited to, offering a percentage discount on a purchase over a certain dollar level, or combining our products with other items where the resulting "package" price is only slightly over our Minimum MSRP. Dealers who want to use these promotional strategies must exclude Wheels Manufacturing Inc. products from their advertising. Wheels Manufacturing Inc. products may be discounted up to 10% for special promotions, for a maximum period of 2 weeks. Wheels Manufacturing Inc. reserves the right to restrict sales to a dealer who violates either the letter or spirit of this policy.

Independence of Determination of Prices and Margins by Dealers:

All dealers are free to independently determine their own retail prices and margins. Wheels Manufacturing Inc. does not seek and will not accept any agreement with any dealer regarding either their retail pricing or their adherence to our pricing policy.

Wheels Manufacturing Inc.'s Control of Product:

Wheels Manufacturing Inc. has the legal right to unilaterally cease sales of our products at any time and for any reason, without prior notice to the dealer. Wheels Manufacturing Inc. has unilaterally determined that is will cease to sell products to dealers who choose to advertise or sell Wheels Manufacturing Inc. products at prices below suggested Minimum MSRP, or in violation of our other policies.

Use of Trademarks and Logos:

Any dealer who complies with these policies may use our trademarks, trade names, and logos in print advertising or on the Internet to advertise that Wheels Manufacturing Inc. are available for sale or delivery at the dealers physical retail location. Unauthorized or inappropriate use of our logos, trademarks or other intellectual property (such as the use of our images on auction sites) may result restriction of your ability to purchase Wheels Manufacturing Inc. products or closure of your account. All trademarks, trade names, logos and other intellectual property remain the exclusive property of Wheels Manufacturing Inc.

Effective Date: September 20, 2014.

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