- Customer Service
- Orders / Shipping Info
- Return Policy / Warranty
- MSRP/MAP Policy
AT WHEELS MANUFACTURING
We strive to meet the demands of today’s cyclists and service centers. We have real cyclists working in our facility, willing and able to tackle any technical questions that might arise during your repair or build. Have a question? Just give us a call and you will get a live person, not an answering machine or endless voicemail options.
To purchase our products for authorized resale please contact us by email or phone and we will assist you in setting up an online account.
U.S. & INTERNATIONAL DISTRIBUTORS
If your company is interested in distributing Wheels Manufacturing products please contact us for conditions and available territories.
MANUFACTURERS / OEM
If you are a manufacturer interested in parts for OEM use please contact us by email or phone.
Please submit your request using our Contact Us Form or:
Wheels Manufacturing is committed to protecting your privacy and we require only for the information necessary to accurately process your order. All the information is strictly for the use of Wheels Manufacturing and will not be shared with any third party. Wheels Manufacturing uses Secure Socket Layer (SSL) technology to protect your privacy when you place an order.
All orders placed after 11:00AM MDT will ship the same day.
United States Postal Service DOMESTIC Shipping Notice
USPS priority mail service does not guarantee delivery time. Tracking is available for most deliveries. For guaranteed delivery, use UPS next day air or UPS 2nd day air service.
We suggest our regular UPS shipping choices when at all possible in order to ensure recourse for lost or damaged packages, as well as improved tracking information.
United States Postal Service INTERNATIONAL Shipping Notice
TRACKING FOR USPS PRIORITY MAIL INTERNATIONAL MAY NOT BE AVAILABLE ONCE A PACKAGE LEAVES WHEELS MFG. If you choose USPS international service, Wheels Mfg will not be able to TRACK, REFUND, REIMBURSE, OR RESEND packages that may be lost or damaged. Purchaser assumes full responsibility for your shipment once it leaves our facility.
We are now offering USPS PRIORITY MAIL EXPRESS INTERNATIONAL shipping. The cost is higher than USPS Priority Mail International, but has normal delivery within 3-5 business days with tracking to most countries. As with USPS Priority Mail International service, you, the purchaser, assumes full responsibility for your shipment once it leaves our facility.
PRODUCT RETURNS AND EXCHANGES
All Wheels Mfg. products have a lifetime warranty and are 100% guaranteed to work for you upon purchase. We accept returns or refunds only if purchased directly from us. For a refund, a product must be purchased directly from Wheels Mfg. and must be returned in new condition with original packaging and receipt. Freight charges to Wheels Mfg. are the responsibility of the customer.
We accept products purchased through Wheels Mfg. Authorized Resellers for exchange only. For refunds, please return the product to that Reseller. If the product was purchased from an internet seller or local bike shop, please return the product to them for exchange or refund.
Wheels Mfg will replace or refund defective products at our discretion.
BOTTOM BRACKET WARRANTY INFORMATION
Life expectancy of Wheels Mfg bottom brackets and bottom bracket sealed bearings depends on factors like frequency of use, environmental conditions and intended use. It is important to maintain bearings to increase lifespan.
Extent of Limited Warranty
Wheels Mfg warrants its Bottom Bracket components to be free from defects in materials or workmanship for a period of 2 years after original purchase. This warranty only applies to the original owner and is not transferable. Claims under this warranty must be made through the retailer where the Wheels Mfg component was purchased. Original proof of purchase is required.
Limitations of Warranty
Wear and Tear bottom bracket parts are identified as:
Exchanging a Wheels Mfg Bottom Bracket
Warranties only apply to the original owner and are not transferable. Claims must be made through the retailer where the Wheels Mfg component was purchased. Original proof of purchase is required. If original retailer is unavailable, exchanges or claims can be made direct to Wheels Mfg. Direct contact is required before shipping back product and original proof of purchase is required. Email us (firstname.lastname@example.org) or call (1-800-361-8422) for a Return Authorization number Freight charges to Wheels Mfg. are the responsibility of the customer.
SEALED BEARING WARRANTY INFORMATION
A NOTE ABOUT AMAZON.COM
Wheels Manufacturing does not have an Amazon.com store or any affiliation with Amazon.com resellers. We honor our product warranty only for products purchased directly from us or from our Wheels Mfg. Authorized Resellers. Many items shown on Amazon-affiliated websites are made by other companies and represented as Wheels Mfg. products. Customers requesting an exchange or return for any product purchased on an Amazon-affiliated website must return that product to the seller.
|WHEELS MANUFACTURING, INC. MSRP/MAP POLICY
No Auction Site Sales:
Web sites can be a valuable tool for retailers to establish an online presence, promote their stores and better connect with and serve their customers. Recently, however, we have seen a rapid growth in the use of anonymous "auction" sites to sell bicycles and accessories products. These anonymous retail sites do not help retailers build either their customer loyalty or a distinctive brand image for their store, and they offer consumers nothing in the way of customer service. The only “brand” that benefits from anonymous online sales is the auction site itself. Auction sites turn bicycle products into mere commodities, and in doing so, harm Wheels Manufacturing Inc., our vendors, our customers, retail consumers and the health of our industry.
Prohibited Sales Strategies:
Wheels Manufacturing Inc. may not be advertised or sold using "make an offer" or "price matching" sales strategies. Our products may not be included in any coupon, discount, or offer that in effect reduces the price below our Minimum MSRP. These strategies include, but are not limited to, offering a percentage discount on a purchase over a certain dollar level, or combining our products with other items where the resulting "package" price is only slightly over our Minimum MSRP. Dealers who want to use these promotional strategies must exclude Wheels Manufacturing Inc. products from their advertising. Wheels Manufacturing Inc. products may be discounted up to 10% for special promotions, for a maximum period of 2 weeks. Wheels Manufacturing Inc. reserves the right to restrict sales to a dealer who violates either the letter or spirit of this policy.
Independence of Determination of Prices and Margins by Dealers:
All dealers are free to independently determine their own retail prices and margins. Wheels Manufacturing Inc. does not seek and will not accept any agreement with any dealer regarding either their retail pricing or their adherence to our pricing policy.
Wheels Manufacturing Inc.'s Control of Product:
Wheels Manufacturing Inc. has the legal right to unilaterally cease sales of our products at any time and for any reason, without prior notice to the dealer. Wheels Manufacturing Inc. has unilaterally determined that is will cease to sell products to dealers who choose to advertise or sell Wheels Manufacturing Inc. products at prices below suggested Minimum MSRP, or in violation of our other policies.
Use of Trademarks and Logos:
Any dealer who complies with these policies may use our trademarks, trade names, and logos in print advertising or on the Internet to advertise that Wheels Manufacturing Inc. are available for sale or delivery at the dealers physical retail location. Unauthorized or inappropriate use of our logos, trademarks or other intellectual property (such as the use of our images on auction sites) may result restriction of your ability to purchase Wheels Manufacturing Inc. products or closure of your account. All trademarks, trade names, logos and other intellectual property remain the exclusive property of Wheels Manufacturing Inc.
Effective Date: September 20, 2014.