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WHEELS MANUFACTURING, LLC PRODUCT WARRANTY POLICY

1-YEAR LIMITED WARRANTY

Wheels Manufacturing products have a 1-year warranty against manufacturer defects from the original date of purchase. This warranty does not cover abuse, misuse, normal wear and tear, damages from improper installation or maintenance, or damage resulting from crashes. Products found to be defective may be replaced at the sole discretion of Wheels Manufacturing, LLC.

 WARRANTY PROCESS

  1.  An original copy of the proof of purchase must be provided to Wheels Manufacturing, LLC at the time of warranty claim.
  2. To submit a warranty claim, contact the authorized dealer or distributor where the item was originally purchased. If the product was purchased directly from Wheels Manufacturing, LLC email [email protected] with a description of the issue, including a copy of the original receipt and photos that clearly show the issue.
  3. Dealers and Distributors will contact Wheels Manufacturing directly to initiate a claim or organize any approved warranty replacements.
  4. If a warranty claim is approved by Wheels Manufacturing an email will be sent with instructions for the return of the original product and arrangements for a replacement product will be made.
  5. Wheels Manufacturing, LLC reserves the right to request the return of the original product for inspection prior to a warranty claim decision being made. Return shipping costs are the responsibility of the warranty claimant.
  6. Wheels Manufacturing, LLC reserves the right to replace an approved warranty claim product with a similar product of equal or greater value If a product is no longer being manufactured or is out of stock.
     

WARRANTY CONDITIONS

  1. Warranty replacement is only valid for the original product owner and is non-transferable.
  2. Warranty does not cover the following:
    1. Abuse, misuse, normal wear and tear, modifications, damages from improper installation, improper maintenance, or damage resulting from accidents or crashes.
    2. Products with identifying marking removed which includes, but is not limited to, the serial number, lot/date codes, logo, and or trade markings.
    3. Shipping costs to Wheels Manufacturing, LLC, dealers, or distributors.
    4. Labor cost for work not performed by Wheels Manufacturing, LLC.
    5. Damage that occurred during shipment.
    6. Purchases that were made through unauthorized resellers.
    7. Instances determined to be cosmetic only.
    8. Any representation or warranty expressed or implied by a third party beyond the provisions of this stated policy.
    9. Wear and tear parts which include but are not limited to dust seals, spacers, O-rings, and bearings.

 

LEGAL DISCLAIMER

This limited warranty is expressly limited to the repair or replacement of a defective product, at the option of Wheels Manufacturing, LLC, and is the sole remedy of the warranty. This limited warranty applies only to the original purchaser of the Wheels Manufacturing, LLC product and is not transferable. In no event shall Wheels Manufacturing, LLC be liable for any loss, inconvenience, or damage, whether direct, incidental, consequential, or otherwise resulting from a breach of any express or implied warranty or condition of merchantability, fitness for a particular purpose, or otherwise with respect to our products except as set forth herein. This warranty gives the consumer specific legal rights, and those rights and other rights may vary from place to place. This warranty does not affect your statutory rights.

TO THE EXTENT NOT PROHIBITED BY LAW, THESE WARRANTIES ARE EXCLUSIVE AND THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS INCLUDING WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

WHEELS MANUFACTURING, LLC PRODUCT RETURN POLICY

Wheels Manufacturing, LLC offers returns on new products that are unused, unopened, and in the original packing. All returns must have been purchased directly from Wheels Manufacturing, LLC and returned within 30 days from the original date of purchase. Please contact us at [email protected] for return instructions. You will be required to send the product back to Wheels Manufacturing, LLC. When we receive your returned product, we will refund the purchase price. We do not refund original shipping costs or costs incurred to return products to Wheels Manufacturing, LLC.

We do not offer exchanges on products. We will accept returns and provide refunds under the terms of our return policy. If you need a product in a different size, style, color, etc simply place a new order for the product you would like and email [email protected] to return the unwanted product.