Customer Service
> AT WHEELS MANUFACTURING
We strive to meet the demands of today’s cyclists and service centers. We have real cyclists working in our facility, willing and able to tackle any technical questions that might arise during your repair or build. Have a question? Just give us a call and you will get a live person, not an answering machine or endless voicemail options.
- 800-361-8422 x107
- customerservice@wheelsmfg.com
> OUR GUARANTEE
All Wheels Mfg. products are 100% guaranteed if purchased directly from us or from an Authorized Wheels Mfg. Reseller. If you have a product that you think is defective, please email us with an explanation of the problem and purchase information and we will reply right away.
> EXCHANGES & RETURNS
Exchanges are approved under the following conditions:
- Request and receive a return authorization number.
- You must ship the item back to us at your expense.
- We must receive the item in unused, resaleable, as-new condition. Unwrapped is fine, damaged is not.
Returns are approved under the following conditions:
- Request and receive a return authorization number.
- You must ship the item back to us at your expense.
- Explanation of part failure and/or other reason for return.
Send exchanges & returns to: Wheels Manufacturing, 1475 Arthur Ave. #1, Louisville, CO 80027. When we receive the returned products, we will process the exchange or refund.
> PRIVACY POLICY
Wheels Manufacturing is committed to protecting your privacy and we require only for the information necessary to accurately process your order. All the information is strictly for the use of Wheels Manufacturing and will not be shared with any third party. Wheels Manufacturing uses Secure Socket Layer (SSL) technology to protect your privacy when you place an order.